Privacy Policy

Last updated: August 25, 2026

This Privacy Policy describes how HiSoo (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from hizzo.co, or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details: including your name, address, phone number, and email address.
  • Order information: including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information: including your username, password, security questions, and other information used for account security purposes.
  • Customer support information: including the information you choose to include in communications with us, such as when you send us a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing certain features.

Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies").

Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information, such as bank account information, credit or debit card information, and billing address, to process your payment, fulfill your orders, and provide you with products or services you have requested.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the section below titled "Third Party Websites and Links."

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide you with the Services and perform our contract with you, including to:

  • Process your payments.
  • Fulfill and ship your orders.
  • Send notifications related to your account and purchases.
  • Process returns and exchanges.
  • Create, maintain, and manage your account.
  • Provide other features and functionality related to your account.

We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as described in its applicable privacy policies.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services.

This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

Security and Fraud Prevention

We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.

If you choose to register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else.

If you believe your account has been compromised, please contact us immediately.

Communicating With You and Service Improvement

We use your personal information to provide customer support and improve our Services. This helps us respond to you, provide effective services, and maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about cookies used by Shopify to power our store, please review Shopify's Cookie Policy.

We use Cookies to power and improve our Site and Services, including to remember your actions and preferences, run analytics, and better understand how users interact with the Services.

We may also permit third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls.

Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause certain Services, features, or functionality to work incorrectly or become unavailable.

Blocking Cookies may also not completely prevent how we share information with third parties such as our advertising partners.

Our website recognizes the Global Privacy Control (GPC) signal, which enables you to opt out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will treat the signal as a valid request to opt out of sharing or targeted advertising for the associated browser or device.

To learn more about Global Privacy Control, visit Global Privacy Control.

Other than Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate business purposes, and other reasons subject to this Privacy Policy.

  • Service providers: vendors and third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
  • Business and marketing partners: to provide services and advertise products or services to you.
  • At your direction: when you direct, request, or otherwise consent to our disclosure of certain information to third parties.
  • Affiliates: with our affiliates or otherwise within our corporate group where appropriate for legitimate business purposes.
  • Business transactions and legal requirements: in connection with a merger, acquisition, bankruptcy, business transaction, legal obligation, subpoena, search warrant, enforcement of applicable terms, or to protect and defend our Services, rights, users, or others.

Categories of Personal Information

We may disclose the following categories of personal information to vendors, service providers, business and marketing partners, and affiliates as appropriate:

  • Identifiers, such as basic contact details and certain order and account information.
  • Personal information categories listed in applicable customer records laws, such as basic contact details and certain order and account information.
  • Commercial information, such as order information, shopping information, and customer support information.
  • Internet or other similar network activity, such as Usage Data.
  • Geolocation data, such as locations determined by an IP address or other technical measures.

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

Sale and Sharing of Personal Information

We may "sell" or "share" personal information, as those terms are defined under applicable law, for advertising and marketing activities.

Categories may include:

  • Identifiers such as name, email address, and phone number.
  • Commercial information such as records of products or services purchased.
  • Usage Data.

Such information may be shared with business and marketing partners for applicable advertising and marketing purposes.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties.

If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites.

Information you provide on public or semi-public venues, including information shared on third-party social networking platforms, may be viewable by other users of the Services or users of those third-party platforms.

Our inclusion of such links does not, by itself, imply endorsement of the content on such platforms or their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children.

If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information, as those terms are defined under applicable law, of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. Information you send to us may also not be secure while in transit.

We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

  • Right to Access / Know: You may have the right to request access to personal information that we hold about you, including details regarding how we use and share your information.
  • Right to Delete: You may have the right to request that we delete personal information we maintain about you.
  • Right to Correct: You may have the right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability: You may have the right to receive a copy of personal information we hold about you and, in certain circumstances, request that we transfer it to a third party.
  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
  • Appeal: You may have the right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
  • Managing Communication Preferences: You may opt out of promotional emails at any time by using the unsubscribe option included in our emails. We may still send non-promotional emails, such as messages relating to your account or orders.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request.

In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf. Before accepting such a request, we may require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.

We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below.

If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below or lodge a complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside the country where you live.

Your personal information may also be processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority of the UK, as applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

Email: support@hizzo.co

Warehouse:
Office 1420, 85 Dunstall Hill
Wolverhampton, WV6 0SR
United Kingdom